Refund policy

Welcome to Radio Fragrance. Customer satisfaction is important to us. This Refund Policy outlines the conditions under which returns, refunds, and cancellations are accepted for purchases made through our website.

🌐 Website: https://radiofragrance.com/
📧 Contact Email: info@radiofragrance.com

By placing an order on our website, you agree to the terms mentioned below.

1. Eligibility for Returns & Refunds

You may request a return or refund if:

The product received is damaged, defective, or incorrect

The request is raised within 7 days from the date of delivery

The product is unused, unopened, and in its original packaging

To request a return, please email us at info@radiofragrance.com with your order number and clear images/videos of the product.

2. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

Products damaged due to misuse, negligence, or improper handling

Used, opened, or altered products

Items purchased during sales, discounts, or promotional offers (unless damaged or defective)

Gift cards or digital products (if applicable)

3. Return Process

Once your return request is approved:

Return instructions will be shared via email

The product must be shipped back to the address provided

Return shipping charges may be borne by the customer unless the error is from our side

We recommend using a reliable and trackable courier service for returns.

4. Refund Process

After receiving and inspecting the returned product:

Approved refunds will be processed within 5–10 business days

Refunds will be issued to the original payment method

Bank or payment gateway processing times may vary

Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect products.

5. Exchange Policy

Exchanges are subject to stock availability. If the requested replacement is unavailable:

You may choose an alternative product, or

A refund will be processed as per this policy

6. Order Cancellation

Orders can be cancelled before dispatch by contacting us at info@radiofragrance.com

Orders already shipped cannot be cancelled

7. Late or Missing Refunds

If you have not received your refund within the stated timeline:

Check with your bank or card provider

Contact your payment gateway

Still need help? Email us at info@radiofragrance.com

8. Policy Updates

Radio Fragrance reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon being posted on the website.

9. Contact Us

For any questions regarding this Refund Policy, please contact us:

📧 Email: info@radiofragrance.com
🌐 Website: https://radiofragrance.com/